What is your return policy?
For any reason, if you do not love your selection you can return for store credit within 15 days of receiving your items. Please note the following policies:
- Items must be in NEW condition and cannot be worn, altered, or washed.
- Original shipping costs are non-refundable.
- All sales items are FINAL SALE and cannot be returned.
- All jewelry + accessory items cannot be returned.
- Indie Collection reserves the right to refuse any return or exchange based on the condition the item is returned in.
The store credit will be issued to your account in the form of an e-gift card once your return has been received and processed. This store credit has no expiration date. Please reach out to us at email@example.com if you need any assistance or have any questions.
What is your holiday return policy?
For the holiday season, our return window has been extended. This policy applies to all orders placed between November 19th- December 22nd. We will allow store credit returns (for non-final sale items) until January 10th, 2022. Purchases made after December 22nd, will follow our 15-day return policy.
How do I return something?
- Please refer to the Return Policy above to ensure that all requirements are met before proceeding.
- Complete the return form included in your package or print a copy here.
- Securely repackage your item. Be sure and include the order invoice and completed return form inside the package.
- Send all returns to the following address:
If you’d like a prepaid USPS shipping label, we are happy to provide you with one and adjust your store credit by $5. Please email us at firstname.lastname@example.org for a label.
How do I exchange something from your order?
We are happy to assist you with returning an item in exchange for something different. Here’s how to do this:
- Please refer to our Return Policy and ensure all requirements are met before proceeding.
- Email us at email@example.com + provide all information on what you’d like to return and which item you’d like to receive in exchange. Don’t forget to include size and color information!
- If the new item you’re wanting is available- we will set that aside for you to ensure it does not sell out while we are waiting for your return.
- As soon as we receive the return, we will contact you + ship out the new piece!
- If there is a price difference between the items- we will invoice you or issue a store credit amount to make up the difference.
- You are responsible for shipping the items you would like to return back to us. We will cover shipping the new items to you :)
- We will only hold items for 30 days awaiting the return, once this time period has passed the held items will become available for others to purchase.
My package is lost or has been stolen, what should I do?
Though we are very sympathetic in the event of a missing package, we are not responsible for packages lost or stolen in transit. Please email us at firstname.lastname@example.org so we can work together to resolve the problem and assist you in filing a claim with the postal service.
How long will it take to receive my items?
Please allow us up to 3 business days to process your order before shipping it out. The flat rate USPS shipping we offer typically takes 3 - 6 business days depending on your location however, we offer a variety of shipping options that you can select at checkout to ensure your items are there when you need them. Please keep in mind that once the postal service is in possession of a package, shipping speed is out of our control however, please reach out to us in the event that something happens and we will do our best to assist you in anyway we can.
There's an issue with the item I received, what do I do?
No worries, sometimes these things happen. Email us at email@example.com to let us know the issue within 48 hours of receiving the item. Please attach a photo of the item, description of the issue, and your order number. We will work to find a solution and get this resolved as quickly as possible.
In the event of a refund, how long does this take?
If we have refunded you for any reason, please allow up to 3-5 business days for that to show up on your original form of payment.
Do you offer pickups?
If you are a local shopper, pickup is an option! We are located in Holly Springs, NC. In the event that you are interested in picking up, select the pickup option at checkout so you don’t have to pay for shipping. When the items are available to pickup, you will receive an email on when and where to pick up. Please allow us appropriate time to respond as well as prepare your order for pick up, while we strive to have these orders available within 24 hours, this is not always possible.
Do you offer wholesale?
We do not offer wholesale at this time however, we are so flattered in the interest and appreciate the support!
I want ALUNAS Boutique to come to my event, how do I set this up?
Contact us through email or on Instagram to give us all the details! If we are available, we'd love to be there!
How long should I expect it to take for you to respond to my questions via email or Instagram?
We typically respond within 24 hours however, please allow up to 48 hours for us to respond.
How long does it take for you to restock items?
We strive to have items restocked as soon as possible. Want be the first to know when an item is available? Sign up for a Restock Request. To do this, go to the item you are interested in that is sold out, an option will pop up displaying the message, "NOTIFY ME WHEN RESTOCKED". Once you have submitted a request, you will get an email the second the item becomes available again.
How should I take care of my items?
To maximize wear, avoid all exposure to water, perfumes + lotions. We recommend removing your jewels when you shower, sweat, or get prepped for the day.
As a general rule, we recommend careful care with your clothing items. It’s best to wash in cold and hang to dry to ensure the item keeps it shape and fit. The specific material breakdown is included on all individual clothing item descriptions on the website.
What do I do if I need to change or cancel my order?
Please email us at firstname.lastname@example.org or message us on Instagram @alunas.boutique as soon as possible for assistance. Once your order has been processed and shipped, we are unfortunately unable to modify or cancel your order.
How do I get in contact with you?
With any comments, questions, or concerns please reach out to us via email at email@example.com or on Instagram @alunas.boutique. We are here to help!